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Employee Service Center

On game shows, when players are confronted with a question they can’t answer, they are given the option to “phone a friend.”

Employees experience this same urgency to have their questions answered when they are standing in a doctor’s office, in line at the pharmacy, or maybe sitting in their living room with a medical bill in their hands that they don’t understand. They need their questions answered fast, and probably often wish they too could phone a friend.

Megro offers an Employee Service Hotline, staffed with certified professionals who can handle their every need. By simply calling the unique telephone number created for each company, employees receive best-in-class customer assistance with all of their employee benefit questions answered in one spot.

In fact, we even answer the phone by your company name! Here is an example:  800-378-6813

Our in-house staff is prepared to deliver an experience that leaves employees feeling well taken care of. Over 10,000 employees currently use Megro’s Employee Service Hotlines. Employers stay satisfied because we are committed to:

• Answer the telephone by your company name
• Record every call that comes in, and report back all results to clients
• Maintain service staff that is highly educated, and credentialed with such designations as the RHU (Registered Health Underwriter)